Got Questions

What if I have to miss a class?

​We are also happy to set up a one-on-one make-up lesson at a discounted rate of $55/hr (rather than the regular rate of $69/hour for a private lesson).

Additionally, our teachers are happy to set aside your material to be picked up or send you a quick email regarding the topics you’ve missed in class.

​What are your refund and cancellation policies?

All class cancellation requests must be made at least 7 days prior to your class start date. You will have three (3) months to enroll in a different class of your choice or use the amount paid for a class towards another language service. We do not offer refunds. It is important to note that not all classes are offered at all times. Therefore, there is no guarantee that the class of your choice will be available.

​We require 24 hour notice of cancellation for Private, Semi-Private or Make-Up lessons. Otherwise, you will still be charged for the lesson. If you have purchased a package, the hours for the scheduled lesson will be deducted.

How many students are in each class?

The maximum number of students in a class is twelve (12). However, most classes are much more intimate, averaging 4-6 students.

What do I need to bring?

We recommend that you bring a pen or pencil, a notebook or paper and the textbook recommended for your level. Your confirmation email will include information about the suggested materials.

What happens if a class is cancelled?

In the event that a class is cancelled, you will be notified via email, and the course calendar will be extended as necessary.

Sometimes it is necessary to postpone a class due to low enrollment (minimum number of people for a class is 4.) Should this occur, you will be notified via email, of the new start date. If this conflicts with your schedule, we are happy to apply all monies towards Private or Semi-Private Lessons.

Do you offer children’s classes?

We offer private and semi-private lessons as well as special group classes for children. We do not currently offer scheduled classes for children. Contact us to learn more about private & semi-private and or to set up a special group for your children. We require a 5 student minimum for group rates.

Do you provide tutoring?

YES! We provide special student rates for those between the ages of 3yrs old and 18yrs old to assist with homework, and overall comprehension and use of the target language. Contact us to learn more.

Do I have to purchase books or reading materials?

You do not have to purchase books or reading materials. There are recommended learning materials that can be purchased from our location or via a provider of your choice.