HOW DO I DECIDE WHICH LEVEL FITS ME?
If you are not sure in which level to enroll, please contact us and we can arrange for an over-the-phone assessment with one of our teachers to help you decide which level fits you the best.
HOW MANY STUDENTS ARE IN EACH CLASS?
Currently, the maximum number of students in a class is twelve (12). However, most classes are much more intimate, averaging 4-6 students.
CAN I JOIN A CLASS AFTER ENROLLMENT HAS CLOSED?
Our enrollment dates are available on the calendar page. If you have missed the enrollment period, you can still enroll (SPACE PERMITTING) in the class. The late enrollment fee of $49 still applies.
CAN I JOIN AFTER A TERM HAS STARTED?
In exceptional situations you may be able to join a group class until Week 2.
The late enrollment fee of $49 still applies.
WHAT DO I NEED TO BRING?
We recommend that you bring a pen or pencil, a notebook or paper and the textbook recommended for your level. Your confirmation email will include information about the suggested materials (if there are any for your particular class and level).
DO I HAVE TO PURCHASE BOOKS OR READING MATERIALS?
You do not have to purchase books or reading materials. There are recommended learning materials that can be purchased from our location or via a provider of your choice.
WHAT IF I HAVE TO MISS A CLASS (Group Class Students)?
You can schedule a make-up lesson at a discounted private lesson rate of $55/hr. You will be able to cover all of the material you missed in class during this 1hr session.
Additionally, if you miss a class our teachers are happy to set aside your material to be picked up or send you a quick email regarding the topics you’ve missed in class.
WHAT IF I HAVE TO MISS A CLASS (Private Lesson Students)?
We require 24 hour notice of cancellation for Private, Semi-Private or Make-Up lessons. Otherwise, you will still be charged for the lesson. If you have purchased a package, the hours for the scheduled lesson will be deducted.
WHAT ARE YOUR REFUND AND CANCELLATION POLICIES FOR GROUP CLASSES?
We do not offer refunds for GROUP CLASSES, only refund given is if the class is cancelled by LLH due to low enrollment or for any other reason. In this case you will receive a full refund or the option to use your amount spent towards private lessons.
WHAT IF I WANT TO WITHDRAW FROM A CLASS AFTER A CLASS HAS BEGUN?
All GROUP CLASS withdrawal requests must be made at least 7 days (1 week) prior to your class start date. In this scenario, you will have three (3) months to enroll in a different class of your choice or use the amount paid towards another language service, like private lessons.
If less than 7 days before class start date, there will be a $95 transfer charge if you’d like to switch to a different class, class term or to private lessons.
*Please note that space is limited in class and we reserve your spot for the whole 10 week course term.
ARE THERE PRO-RATED OPTIONS FOR GROUP CLASSES IF I CAN ONLY MAKE 7 OUT OF 10?
Since we reserve your space in class for the whole 10 week session, we are not able to offer pro-rated options for group classes.
WHAT HAPPENS IF A CLASS IS CANCELLED?
In the event that a class is cancelled (due to weather or any other unforeseen event), you will be notified via email, and the course calendar will be extended as necessary.
Since our minimum number of students for a class is 4, LLH reserves the right to cancel a class should there be less than 4 people enrolled. In this case, you will be given a full refund or the option to use your group class payment towards private lessons.
WHEN DO CREDITS EXPIRE?
If you have credits to use towards a group class or private lessons (e.g. from a cancelled class, rescheduled lessons, etc.), you will have 90 days from date of purchase to enroll in a group class or private lessons equal to or less than the credit. You can contact us to redeem the credits and schedule a class or lesson. You will be billed for any amount that exceeds the credit.
DO YOU OFFER CLASSES FOR CHILDREN?
We offer private and semi-private lessons as well as special group classes for children. Contact us to learn more about private and semi-private lessons as well as to set up a special group class for your children. We require a 5 student minimum for group rates.
DO YOU PROVIDE TUTORING?
We provide special student rates for those between the ages of 3yrs old and 18yrs old to assist with homework, overall comprehension and use of the target language. Contact us to learn more.